How to Pay / eBill

eBill notifications by email

Students, setup your OU email account (@xlztys.com) to ensure receipt of notifications of eBill statements, 1098-T tuition statements, payment plan installment changes, upcoming scheduled payments and installment payment dates and scheduled payment failures. You'll receive an email notification to your OU email account. You are responsible for checking your OU email. If you don't set up your OU email account (@xlztys.com), you will not receive a notification. Failure to receive an electronic notification does not excuse you from the required payment on the specified payment due date.

eBill notifications by text message

Students and authorized users can opt-in to receive eBill notifications such as payment plan installment and scheduled payment reminders via text message. In eBill, select "Personal Profile" from the "My Profile Setup" menu on the Home page, then "My Profiles" to opt-in to text message notifications If you have not already, you will need to sign up for two-step verification to add your mobile number on the "Security Settings" tab.

Students can authorize parents or other third parties to access the eBill system to view student account balances, enroll in payment plans, and make payments. Authorized users can also be authorized to receive notifications of eBill statements and 1098-T tuition statements. Students can log in to eBill to set up an authorized user using the instructions below.

How to add an authorized user in eBill
Print directions with screen shots.

1. Select MySAIL from the OU home page.
2. Log into MySAIL using your NetID (OU email user ID) and password.
3. Select eBill from the Popular Services menu.
4. Click Authorized Users from the My Profile Setup menu on the right-hand side.
5. Select Add Authorized User and enter the email address of the person you are adding and select access, click Continue.
6. Agree to the terms and conditions (you may also print them) and click Continue.

Electronic check, using a checking or savings account bank routing and account number, is available in eBill. There is no fee to pay by electronic checking and savings accounts.

Payments by check, cashier's check, money order or traveler's check can be mailed to:

Cashier's Office
North Foundation Hall Rm 110
318 Meadow Brook Road
Rochester MI 48309-4454

All checks are to be made payable to "Oakland University" and must include the student's name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your canceled check is proof of payment. Please allow 5-6 days for mail delivery and payment processing.

A payment drop-box is located outside of the Cashier's Office, in the northwest corner of North Foundation Hall, for payments by check, cashier's check, money order or traveler's check only. Envelopes are available above the payment drop-box. Do not drop off cash payments. All payments are to be made payable to "Oakland University" and must include the student's name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your canceled check is proof of payment.

Education Savings Plan Payments (ESP)

If you are making payment from your ESP, please select the electronic transfer option, if available.

Returned Checks

Payments returned by the bank for any reason are considered nonpayment and may result in cancellation of registration. A $25.00 charge will be assessed for returned items. Until a returned payment is paid in full, a hold is placed on the student account that prevents registration, graduation, and online access to transcripts and grades.

Student Repayment Options

Returned payments for 'non-sufficient funds' (NSF), 'uncollectible account' , 'stop payment' and 'account closed' : Students can repay these items using only cashier's check, certified check, money order, debit card or credit card. Students cannot repay these items using a personal check or ACH (online checking / savings) account.

Returned payments for 'unable to locate' and 'non-transaction': Students can repay these items using any payment method.

Permanent Restriction for Multiple Returned Payments

When a student reaches '3' returned check and / or ACH payments, their account is placed on the permanent restrictions list for check and ACH payments. The student will only be allowed to pay by cashier's check, certified check, money order, or debit / credit card (online).

Oakland University has partnered with TransferMate to make international payments safe and easy. TransferMate allows users (students, parents, etc.) to pay from almost any country and any bank. They also offer excellent foreign exchange rates, allowing users to pay in their home currency (in most cases) and save money, compared to traditional banks. Users will be able to track the progress of their payments throughout the transfer process through eBill along with email notifications.

How much will this transfer cost? When a user wants to make a payment using the TransferMate option in the eBill payment portal, the first question is: how much does the user want to pay OU? Note: minimum payment is $1. The user then chooses what country they are paying from, generally the user’s home country. Once the user chooses the country, TransferMate displays the types and amount of funds the user can choose to transfer to TransferMate. The amount of the payment and the exchange rate are guaranteed for 48 hours (2 days). If the user does not initiate the transaction in the time specified, the amount transferred to OU could change based on the new exchange rates. Generally, the wires are domestic wires for the user since they are wiring to a TransferMate financial partner in the user’s home country.

Students that select to make a payment using US Dollars, even though TransferMate supports their home currency, will be charged a $20 service fee for processing the transaction.

If a user needs to make payment from two different bank accounts, the user should initiate two payments (each for the amounts that each bank account will be covering). The user will then follow the instructions for each payment.

For instructions on how to make a payment using TransferMate, users may view their Tutorial Video.

Download instructions in these languages: English, Portuguese, Spanish, Chinese

If you are having problems with your bank wiring funds to Oakland University using TransferMate: Please use the Secondary Authorization Letter if your bank needs further authorization from Oakland University regarding TransferMate.

Students from US sanctioned countries: If your country is on the list of US sanctioned countries, such as Iran or North Korea, you will not be able to use TransferMate to transfer funds to Oakland University. View a complete list of US Sanctioned countries.

Credit card was denied

Please follow the instructions you received on the error message and contact your financial institution for more information. If your card is a debit card there may be a limit on the dollar amount per transaction.

Error message on eBill for ACH or credit/debit card payments

Follow the instructions on the error message. If you're not sure what the error message means, call us with the following information: Grizzly ID, the amount of the payment you attempted to make, last 4 digits of the bank account number or credit card number used, the expiration date, and the date you tried to make the payment. If possible, take a screenshot of the error message or write down the information in the error message.

Payment isn't posted to eBill or credit card was charged twice

Please contact us. Please make sure you have the following information available: Grizzly ID, the amount of the payment you tried to make, the last 4 digits of the credit card number, the expiration date and the date you tried to make the payment.

I don't understand a charge on my student account

The department that charged your account keeps records of your transactions. Contact the department.

Financial aid hasn't applied to my account

Make sure you've met all of your financial aid requirements.

I have cash

Options available include:

• Going to a bank or credit union and purchasing a cashier's check and either mail it to the Cashier's Office or drop it in the payment drop box outside the Cashier's Office.
• Going to the post office or convenience store and purchasing a cashier's check or money order and either mail it to the Cashier's Office or drop it in the payment drop box outside the Cashier's Office.

I have a hold on my account

Contact the office that has the hold placed on your account. See a list of holds on the Registrar's website.

You want to avoid tuition payment scams

Visit Flywire's website for information on How to Avoid Tuition Payment Scams.